ABN 15 089 554 718
An Australian Company
.com.au Domain Name $10.50yr
.com Domain Name $16.75yr

Create and download manual backup in cPanel

In cPanel at any time you can quickly perform a Full cPanel Backup of your entire web hosting account. The cPanel backup zip file created will contain of all your files, databases, emails, email accounts and other settings. Download the backup file to your PC to keep a local copy for yourself.

Please note: our backup system will automatically take a full backup your hosting account each week. The backups are stored remotely. You can read more about our backup system here: Downloading weekly backups in cPanel

Generate a Full Backup:

1 – Login to your cPanel, then go to Files ► Backup.

2 – Below the Full Backup section, click Download a Full Account Backup.

3 – Select Home Directory as the Backup Destination to save the backup to your home directory of your hosting account.

4 – Enter an email address if you want to receive an email notifying you of when the backup is complete.

5 – Click Generate Backup to start the process. Depending on how much data is in your account the backup process can take from a few minutes to a little longer to complete.

6 – After completion download the backup file from your cPanel ► Files ► Backup. Underneath the Full Backup section there is a link to your backup file.

7- The backup file is also stored in your /home directory and can be downloaded using the cPanel File Manager or FTP.

8 – Once you have downloaded your backup file from the server you should delete the backup file from the server. Use cPanel File Manager or FTP to delete.

Please note :

– The backup file is a zip file. You can unzip the file on your PC, then you can upload and restore individual portions of your website.

– If your hosting account is near or over disk quota, the backup process may fail because the system cannot write necessary files. Please contact us in this scenario.

Delete a PayPal subscription

Login to your PayPal account and go to the subscriptions page. On the subscriptions page you can delete the subscription for your web hosting with

Managing DNS Zones

If you are using our cPanel web hosting To manage your DNS records using cPanel: ► Login to cPanel ► click Zone Editor From there

Add email forwarder

► Login to cPanel ► click Forwarders  ► Add Forwarder  ► enter the “Address to Forward” you want to create  ► check the correct domain

Who can register .org.au or .asn.au domains

.org.au and .asn.au domains can only be registered by non-commercial organisations. The organisation must be registered as an Australian incorporated association or an Australian charity

Do you offer dedicated IP addresses?

No we don’t sell dedicated IP addresses for web hosting accounts. Dedicated IP addresses don’t offer any advantages for email or SEO purposes. Our outgoing

Changing ownership of a .AU domain

When transferring the ownership of a .au domain name, the domain must be re-registered to the new owners. Confirmation is required from the current and

Setting up FTP program

Filezilla is a very good free FTP program you can download and use. SFTP Settings: Protocal: SFTPHost/Hostname: ftp.mydomain.com.auPort: 5050Logon Type: NormalUsername: your cPanel usernamePassword: your

Creating email accounts

► Login to cPanel ► click Email Accounts ► click +CREATE ► enter your email username  ► enter a password  ► set the Storage Space

Installing SSL on my domain

For SSL to be successfully install on your domain, your domain must be pointing to our web hosting servers. This is so the SSL provider

Is SSL installed on my domain

You need to visit your website by typing https://yourdomain.com.au into your web browser. Don’t forget to add the “s” to the http part, that is

Check email settings

► Login to cPanel ► click Email Accounts ► click CONNECT DEVICES ► Use the SSL settings on that page SSL Email Settings Username: example@yourdomain.com.auPassword:

How to access cPanel

Easy cPanel login ► Login to our website ► click Services  ► click Active (for the domain you want to use) ► click Login to cPanel

Logging into webmail

To login to webmail using a web browser type your domain into the address bar with /webmail at the end: ► https://yourdomain.com.au/webmail ► then enter

How do I pay my invoice

Payment method options include credit card or PayPal. Manual Credit Card Login to our website: ► click Billing ► then My Invoices ► click on