Service Status

There is currently an issue effecting cPanel on one server, srv60.

We have been working on it since that time with technicians at the data center and at Jetbackup.

There was data corruption due to log rotations which affected system files.

We have since done a clean install of the system files which was straight forward. The delay for reactivation has been a corrupt backup index file.

This has taken several Level 3 development engineers at Webpros, cPanel and Jetbackup to circumvent.

Currently all backup files are going through an integrity check and reindex. This process takes some time. After this is complete the account restorations will begin.

We currently are unable to give an exact ETA however it is likely accounts will not start to be restored until tonight.

We will provide further updates on this page as we progress.

We would like to take this opportunity to express our deepest appreciation to our customers. For the understanding and patience you have provided us in this critical moment. We honestly don’t take you for granted and we try our best to provide the best support to you all, all hours of everyday. We are a small business with limited resources trying to get ahead like the rest of us. After this event we will be adding extra layers of backups. Almost all customers affected by this have been very pleasant considering the circumstances. Thank you.