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The WordPress dashboard login returns error page or is blank or keeps redirecting

If you are having trouble logging into your WordPress admin because the page is continuously redirecting or is blank or showing an error, it is highly likely to be a problem caused by one of your WordPress plugins.

You will need to identify which plugin is causing the problem. To do that you need to rename your plugins folders one by one and trying to login to WordPress each time you rename one.

Renaming a plugin folder will deactivate the plugin. Eventually you should be able to login to WordPress, then identifying the plugin causing the problem as being the last plugin folder you renamed.

To change a plugin folder name:

► Login to cPanel

► click File Manager

► navigate to the plugins folder eg. /wp-content/plugins/

► click on a plugin folder (start from the top and work down the list)

► click Rename link at top of File Manager

► rename the folder and save

► then try to login to your WordPress again

Keep repeating this procedure for each folder until you can login to WordPress.

Also note a common problem lately has been the “woocommerce-admin” plugin. If you have that installed start by renaming that plugin folder first.

Still having problems, check your WordPress theme

If you find you are still having problems after doing the above, the issue may be with your WordPress theme. To test if your theme is causing the problem you can change your theme to the WordPress default theme Twenty Nineteen.

To change your theme via the File Manager:

► navigate to /wp-content/themes/

► rename the folder of your current theme

► WordPress will then start using the Twenty Nineteen theme (assuming you have it loaded)

If you can’t see a twentynineteen theme folder you can download it from the WordPress site then upload it to your themes folder.

Delete a PayPal subscription

Login to your PayPal account and go to the subscriptions page. On the subscriptions page you can delete the subscription for your web hosting with

Managing DNS Zones

If you are using our cPanel web hosting To manage your DNS records using cPanel: ► Login to cPanel ► click Zone Editor From there

Add email forwarder

► Login to cPanel ► click Forwarders  ► Add Forwarder  ► enter the “Address to Forward” you want to create  ► check the correct domain

Who can register .org.au or .asn.au domains

.org.au and .asn.au domains can only be registered by non-commercial organisations. The organisation must be registered as an Australian incorporated association or an Australian charity

Do you offer dedicated IP addresses?

No we don’t sell dedicated IP addresses for web hosting accounts. Dedicated IP addresses don’t offer any advantages for email or SEO purposes. Our outgoing

Changing ownership of a .AU domain

When transferring the ownership of a .au domain name, the domain must be re-registered to the new owners. Confirmation is required from the current and

Setting up FTP program

Filezilla is a very good free FTP program you can download and use. SFTP Settings: Protocal: SFTPHost/Hostname: ftp.mydomain.com.auPort: 5050Logon Type: NormalUsername: your cPanel usernamePassword: your

Creating email accounts

► Login to cPanel ► click Email Accounts ► click +CREATE ► enter your email username  ► enter a password  ► set the Storage Space

Installing SSL on my domain

For SSL to be successfully install on your domain, your domain must be pointing to our web hosting servers. This is so the SSL provider

Is SSL installed on my domain

You need to visit your website by typing https://yourdomain.com.au into your web browser. Don’t forget to add the “s” to the http part, that is

Check email settings

► Login to cPanel ► click Email Accounts ► click CONNECT DEVICES ► Use the SSL settings on that page SSL Email Settings Username: example@yourdomain.com.auPassword:

How to access cPanel

Easy cPanel login ► Login to our website ► click Services  ► click Active (for the domain you want to use) ► click Login to cPanel

Logging into webmail

To login to webmail using a web browser type your domain into the address bar with /webmail at the end: ► https://yourdomain.com.au/webmail ► then enter

How do I pay my invoice

Payment method options include credit card or PayPal. Manual Credit Card Login to our website: ► click Billing ► then My Invoices ► click on