There are several reasons why you might not be able to load your website or access your email or cPanel.
If you can’t work out why then it’s best to contact us so we can investigate the problem for you.
New Customers When first ordering with us we do a quick fraud check on the order then the hosting account is setup. This can take
Yes our web hosting servers are in Sydney Australia.
As a security measure we do not provide access to databases on our server from remote connections. Remote database connections is often not a feature
If you want to transfer a domain name registration to us you may do so by placing a domain transfer order on our website. During
Payment method options include credit card or PayPal.
Once logged into our website: ► go to Account ► Edit Account Details ► Select a Payment Method ► Save Changes. Automatic credit card payments
Login to your PayPal account and go to the subscriptions page. On the subscriptions page you can delete the subscription for your web hosting with
Login to our website then go to Account ► Manage Credit Card ► Delete
If you are using our cPanel web hosting To manage your DNS records using cPanel: ► Login to cPanel ► click Zone Editor From there
► Login to cPanel ► click Forwarders ► Add Forwarder ► enter the “Address to Forward” you want to create ► check the correct domain
For a Parked domain to work you need to update the nameservers of the domain to ours. The same as your main domain nameservers. After
You can find your nameservers in your account. ► Login to our website ► click Services ► click My Services ► click Active button for
ID privacy is not available for .au domains. But for other domains you can turn it on to prevent unwanted spam coming into your domain
If you registered your Domain Name with us ► Login to our website ► click Domains ► click My Domains ► click Active (or the icon
If you registered your Domain Name with us ► Login to our website ► click My Domains ► click Active (or spanner icon) ► click
To register a .com.au or .net.au domain you will need to provide an active ABN or ACN or a registered trademark or an incorporated association ID
.org.au and .asn.au domains can only be registered by non-commercial organisations. The organisation must be registered as an Australian incorporated association or an Australian charity
A registered Australian entity ID is required to register any .au domain name. An ABN is the standard requirement but other registered entity ID’s are
When registering a .org.au or .asn.au domain it will enter a Pending Eligibility Review state. The process to confirm these domains can take 1-2 days.
No we don’t sell dedicated IP addresses for web hosting accounts. Dedicated IP addresses don’t offer any advantages for email or SEO purposes. Our outgoing
When transferring the ownership of a .au domain name, the domain must be re-registered to the new owners. Confirmation is required from the current and
► Login to cPanel ► click JetBackup ► click Full Backup ► click Generate Download for the backup you want ► click Add to Download
We make weekly backups of all cPanel hosting accounts. We keep 2 consecutive weekly backups on remote servers which you can download at anytime from
In cPanel at any time you can quickly perform a Full cPanel Backup of your entire web hosting account. The cPanel backup zip file created
► Login to cPanel ► Go to Databases ► MySQL Databases. ► On that MySQL Databases page enter the name for your new database and
If you have a backup of your WordPress site from another host you can upload that to your web hosting account with us. It’s easier
When adding an Addon domain, the addon domains DNS namservers need to be set to our DNS servers, the same DNS servers as the main
Yes we only use SSD disk storage for our web hosting. SSD makes loading of websites much faster than the older conventional HDD disk storage.
An Addon Domain allows you to host more than one website from within your cPanel account. An addon domain points to a different folder than
You can cancel your hosting account at anytime, there are no cancellation fees or costs. To cancel a hosting account login to our website, click
The cPanel File Manager is a useful tool for managing website files. ► Login to cPanel ► click File Manager The File Manager will then
Filezilla is a very good free FTP program you can download and use. SFTP Settings: Protocal: SFTPHost/Hostname: ftp.mydomain.com.auPort: 5050Logon Type: NormalUsername: your cPanel usernamePassword: your
You can transfer .au domain names to us for free. Any remaining registration time will be transferred. When the domain is due for renewal we
► Login to cPanel ► click Email Accounts ► click +CREATE ► enter your email username ► enter a password ► set the Storage Space
Copy this code into your htaccess file. Then replace the yourdomain.com.au with your website domain name. You only need to use this code if your
You can use your web browser to help identify why your website is saying “Not Secure” even after you have setup your website to use
For SSL to be successfully install on your domain, your domain must be pointing to our web hosting servers. This is so the SSL provider
You need to visit your website by typing https://yourdomain.com.au into your web browser. Don’t forget to add the “s” to the http part, that is
SSL can only be used with WordPress once the SSL is installed. You can install WordPress while you are waiting for the SSL to be
There are several reasons why you might not be able to load your website or access your email or cPanel. If you can’t work out
► Login to cPanel ► click Email Accounts ► click CONNECT DEVICES ► Use the SSL settings on that page SSL Email Settings Username: example@yourdomain.com.auPassword:
Easy cPanel login ► Login to our website ► click Services ► click Active (for the domain you want to use) ► click Login to cPanel
To login to webmail using a web browser type your domain into the address bar with /webmail at the end: ► https://yourdomain.com.au/webmail ► then enter
First thing is to place a hosting order with us. Once your account is setup we can do the cPanel transfer. We will require the
► Login to our website ► click Domains ► click Renew Domains ► select domain/s to renew (use the tick boxes) ► click Order Now
Payment method options include credit card or PayPal. Manual Credit Card Login to our website: ► click Billing ► then My Invoices ► click on
No, the only fees are the web hosting and domain name prices displayed on our website. GST is included in the prices displayed.
It takes 48 hours for .com.au, .net.au, .org.au and .asn.au domains to complete transfer after clicking the confirmation link in the confirmation email. Other domains
All our hosting accounts use cPanel. We don’t use any other control panel for hosting.
Yes we are a completely Australian business, owned and operated by all Australian staff.
